Your CRM should be a powerful revenue engine — not a graveyard of forgotten deals, ghost contacts, and outdated notes. But for many...

Running a small business is no small feat. You're juggling multiple roles, trying to keep customers happy, and aiming for growth - all...

In today's fast-paced business environment, small businesses need efficient tools to manage customer relationships and streamline...

I guess if you knew the answer to this question, you probably wouldn't be reading this blog. From my experience in Sales and Operations,...

When it comes to choosing your next company to work for, we are all shown how to identify Red Flags. Those warning signs that tell you...

When you are managing your company's Sales Operations function, the first thing you should be doing is reviewing your data capture...

What on earth is a Conversion Rate and why would you need one? In simple terms, a conversion rate is the number of deals that you close,...

There are many reasons why companies should be mapping out all their business processes. From business continuity to training, there's...

We all know that being a Career EA or PA is a perfectly legitimate career path - one that is to be celebrated and rewarded. It's a tough...

Change is like Marmite. Some of us love it, some of us hate it. Personally, I work best when there's lots of change, and I think it's a...

How should an EA/PA set their objectives? How can they be effective at enabling you to succeed?

I’ve been to lots of training sessions where we are told to learn to say no to things and respect our personal boundaries. We are taught...

Are you "just" a PA, EA or Office Manager? Have you ever been asked what you're "really" going to do, or when you will move on to "start...

Time and time again we hear that entrepreneurs and successful people all have one thing in common: they read. A lot. In this blog, we...

You'll be expected to know the timetable of every mode of public transport in every city of the world, and have the ability to influence...

There, I said it. Whilst we are all in lockdown, one of the key things we are all being told to do is create a routine. I actually just...

I started my working life at the age of 17, with a job at my local estate agent (that's me, on the left, at 18). It was initially meant...

Yes, I know I'm probably a bit biased, but I truly believe that being a PA or Administrator is the most difficult job in an office...

Generally speaking, to do a PA or office administrator role, you do not need a degree. There are so many things that you pick up on the...

1. Keeping your Schedule Lets face it, you’ve all missed meetings because you entered them into your diary on the wrong day, wrong time...